This is something that I could (and will) blog about until I’m blue in the face!
Where to start… Well, I think I’ll take you back to the first office I worked in… things have changed a lot in the industry since then, but it’s as good a place to start as any…
As you’d expect, just like any other office there are good people and annoying people.
The thing I was surprised about this first online casino office was the lack of gamblers working there – this, I believed, was a fundamental error – how can a service industry cater for an audience they don’t really understand?
Having come from a sports book and horse racing / punting background in which every person in the office would be betting all the time – this was very strange.
Secondly, I was also shocked at how focused on making money my first boss was – now don’t get me wrong, he was not trying to screw players over, or cheat them, but often his face after a big winner was priceless – he could not believe the fact that people had the gall to win!
I would try and explain to him time and time again, that this was the fun and very essence of running a casino; if players don’t win then you don’t have a business… Very amusing.
I think he was just a little too focused on his bonus… I’m sure there will be many more posts based on the ‘industry inside’, so many stories to tell, so little time…








